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MANAGED SERVICES

Managed Services

The quality of service delivery to the stakeholders has become easy with the advent of technology. Business considers these technological advantages as a competitive edge which smoothens the operations. The investment made in technology has made the business leaders actualize the power and integrate processes alignment and human resources into goals. This sounds simple but in reality, it has only increased the complexities in terms of technical infrastructure. For every business, it becomes daunting to manage everyday tasks and then keep a track of the IT budgets. It is thus a common demand by the business head to outsource their IT infrastructure to an external partner. This is given the partner is efficient and provides long-term benefits keeping the business objectives at the center. Matrix understands the needs and provides full-management of the infrastructure services. It ensures that the investments made are justified and business goals are adhered to along with strict SLA adherence and constant uptime. The Network Operation Center (NOC) is a great support which is available to the customers 24X7. The delivery model which we follow is adopted from ITIL-governed practices that mean that the best mix of services is provided that includes- onsite and offsite consulting and offshore delivery. The ISO 27001 standards are the base behind the security practices which depicts the maturity of the process and systems.

Server Management Services

Our state-of-the-art server management service provides an enterprise with reliable and cost-effective support. The functions one gets are remote administrations, fine-tuning, performance monitoring, secure services spanning outsourced support etc. There is no need for huge investment in servers as our outsourcing service has designed for all sized enterprises.

Network Management Services

The team that works behind the network management promises secure and optimized enterprise network operations. The robust service focuses on every node and point in the network. The management undertakes the care of routers, firewalls, switches, proxies, intrusion detection, prevention management, load balancing and remote access all with the help of wireless devices.

Desktop Management Services

Matrix reads the pulse of the clients and provides designed solutions; the desktop management is a great service example of it. It provides software installation, hardware break-fix, compliance check, remote support in short end-to-end enablement of the desktop. The clients enjoy the end-users roles and privileged without having to deal with the peripheral work.

Database Management Services

The Database Management Services provide end-to-end functionalities right from implementation, administration, and change management to service desk. The performance monitoring, database monitoring, and similar services are undertaken by professional staff. Timely tuning, backups, escalations, and alerts are catered to so that the service runs uninterrupted. The clients can be rest assured as the team that works on the database management comes with strong experience. The clientele of the same includes powerful names like Progress, IBM, DB2, Oracle and Microsoft SQL server.
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