The quality of service delivery to the stakeholders has become easy with the advent of technology. Business considers these technological advantages as a competitive edge which smoothens the operations. The investment made in technology has made the business leaders actualize the power and integrate processes alignment and human resources into goals. This sounds simple but in reality, it has only increased the complexities in terms of technical infrastructure. For every business, it becomes daunting to manage everyday tasks and then keep a track of the IT budgets. It is thus a common demand by the business head to outsource their IT infrastructure to an external partner. This is given the partner is efficient and provides long-term benefits keeping the business objectives at the center. Matrix understands the needs and provides full-management of the infrastructure services. It ensures that the investments made are justified and business goals are adhered to along with strict SLA adherence and constant uptime. The Network Operation Center (NOC) is a great support which is available to the customers 24X7. The delivery model which we follow is adopted from ITIL-governed practices that mean that the best mix of services is provided that includes- onsite and offsite consulting and offshore delivery. The ISO 27001 standards are the base behind the security practices which depicts the maturity of the process and systems.
Server Management Services
Our state-of-the-art server management service provides an enterprise with reliable and cost-effective support. The functions one gets are remote administrations, fine-tuning, performance monitoring, secure services spanning outsourced support etc. There is no need for huge investment in servers as our outsourcing service has designed for all sized enterprises.
Network Management Services
The team that works behind the network management promises secure and optimized enterprise network operations. The robust service focuses on every node and point in the network. The management undertakes the care of routers, firewalls, switches, proxies, intrusion detection, prevention management, load balancing and remote access all with the help of wireless devices.
Desktop Management Services
Matrix reads the pulse of the clients and provides designed solutions; the desktop management is a great service example of it. It provides software installation, hardware break-fix, compliance check, remote support in short end-to-end enablement of the desktop. The clients enjoy the end-users roles and privileged without having to deal with the peripheral work.
Database Management Services
The Database Management Services provide end-to-end functionalities right from implementation, administration, and change management to service desk. The performance monitoring, database monitoring, and similar services are undertaken by professional staff. Timely tuning, backups, escalations, and alerts are catered to so that the service runs uninterrupted. The clients can be rest assured as the team that works on the database management comes with strong experience. The clientele of the same includes powerful names like Progress, IBM, DB2, Oracle and Microsoft SQL server.
Server Management Services
SManagement of server is the core of any technology-related business and planning. To state, the words of the heads of technology and related business state that server is the founding stone upon which any need relevant to business are met and served. The importance is due to the fact that there are integration and facilitation of collaboration which is amongst the external and external stakeholders. The fact that technology is dynamic should, however, not be forgotten and thinking about that and ensuring a continuous service along with making amends to provide ROI is a business challenge. The Matrix now is a platform that supports the enterprise to flexibly outsource the server infrastructure in accordance with the business goals and budgets. The service offers the enterprises an opportunity to optimize the server needs, maximize the performance of the business and minimize risk associated with outrage and downtime. The state of the art service ensures that business of any size and from any niche can readily leverage without having to invest upfront. The dedicated team relentlessly workswith the customers to efficiently deploy, monitor and control the server services across the ecosystem. The managed services provide an opportunity to the enterprise to attract superior returns even in times of economic disruptions.
24X7 proactive monitoring
The team of professional ensures that the business uptime to its maximum. The dedicated team work relentlessly to cater to any escalations and severity of scenario under special features support level 1 and level 2.
Performance monitoring and measurement
The aim is to provide quality service and thus continuous efforts are made to rationalize costs, returns in line and utilization. The customers get the benefit from redundant cost on the infrastructure along the whole organization.
A matrix service protects the enterprise data to a maximum limit. There are archiving and reusability options given the explosive nature of the data. Timely back-up of critical data is undertaken and a periodical survey is done to improve the performance of the end-user productivity and storage systems.
Migrations and Upgrade
The needs related to service are evolving and keeping this requirement in mind we user servers that with best features. Our team of dedicated professionals ensures that there are effective roadmaps which are time and again consulted to keep up the pace and the latest and best service is provided to the customers.
Server consolidation and virtualization
Matrix provides a server which helps maximization of the partitioning, provision and computing resources all over the organization. It has a team dedicated to providing services that support enterprises with provisioning the business ecosystem which is done by multiple computing ecosystems.
Business is dynamic and there is asituation when the continuity is at risk. Matrix provides a strong recovery plan for disaster management. The team provides a strong and safe environment 24X7.
Network Management Services
The dynamic nature of every enterprise is defined by the ever-changing number of its stakeholders which include customers, suppliers, geographies, and employees growing business show an increase in this number. With the change in the stakeholder’s number, there is a change in the needs and demands of the enterprise. The single thread that ties all these stakeholders together and ensures the effective functioning of the business is the network. An ever hanging struggle is the continuity of stable network, hardware resources, bandwidth etc. making an alignment of the technology and stakeholder empowers the business to proliferate new and better services as soon as they rollout, it also enables them to adopt any changes faster. The matrix management service provides a combined basket of service to cater to various shareholders requirements. The services here enable the enterprise to seize every ecosystem, this includes wide area, a mobile environment and the local area, and this ensures that all resources are optimally utilized for the business. The consultative nature ensures the enterprise to match the right human resources to the privileges using strategic alignment and mapping. This eliminates the possibility of redundant investments in manpower and hardware resources. The special capabilities provide by matrix revolve around the entire gamut of technologies and products which include switches, firewalls, proxies, routers, intrusion detector, intrusion prevention system, load balancer wireless devices and remote access devices. Matrix gives a lot of importance to the standard and industry customs which is done by providing a dedicated time of certifies professional training in networking consolation to complete the work. The SLAs are duly met and the practices that are followed are in accordance with the ITIL complaint. Every corner is checked to ensure that the business networks work uninterrupted.
Network Build and Integration Consulting
Matrix provides a strong support to any enterprises growing demand for technology by providing a seamless implementation of network infrastructure. Increase the new services faster in the organization and enjoy the advantages of improved productivity and operation effectiveness.
Network Optimization and Audit
The assessment of organizations network is done proactively by focusing on different stakeholder and their role or requirements with respect to business. The benefit from the service is that the organization gets an opportunity to identify an area of efficiencies, dependencies ,and redundancies.
LAN and WAN Services
Matrix provides designs, management and implementation of end-to-end infrastructure. This is done with the help of devices such as firewall, hubs, switches, accelerators, load balancers, VPN, ISP and complete monitoring of the services.
Data Center Networking
Matrix ensures end-to-end management and control of network infrastructure which includes capacity utilization and performance monitoring of every device involved and reports.
Wireless Network Services
Comprehensively govern and rollout the exchange and mobility of information available through business processes and devices.
The management of each service to ensure support to every role and user with the help of predictive capacity planning, availability management, performance management etc. along with 24X7 remote administration. This also includes troubleshooting and monitoring of the performance.
Desktop Management Services
The investments made in technology are often consumed by business users when they are focused on accomplishing their responsibilities and tasks. Even the investment coverage present on the user’s desktop which is in the form of requests and services are eventually consumed. The fact still remains intact that the diversity of the process and variations in role along with the geographical spread of any organization creates a lot of pressure in business to equip with the right software resources. The evolutionary nature of technology creates a huge gap in what is necessary and implemented and what is latest. The role of desktop thus becomes vital in ensuring the improvement of employee productivity and adding best practices within the organization.The Desktop management system at ‘Matrix’ enables the users to access service delivery which improves the productivity for the end-users and at the same time empowers the organization with the computer. Matrix provides a centralized support management which means that the organization is always ahead of its competitors in terms of technology and best practice standards. The operating systems, desktops, employee productivity applications, hard asset management, business software, and compliance checks are all governed by the ITIL principles. Enterprises have the power to unleash the hidden benefits of computing throughout the hierarchy by undertaking best practices of collaboration, mobile force, and information exchange. The service embraces every need right from single desktop rollout to remote desktop management within its service framework.
Service Desk and User Support
Following the codes and stringent SLA’s, Matrix provides a 24X7 support that meets the user’s expectations in regards to new functionality/features, patch deployment, and remote features. Regular technological updates are made to ensure continuity of the business.
Desktop Management and Engineering
Provide continuous ratification to the end-users laptop/desktop/Smart devices by creating a fair balance n utilization and ROI. The service includes application support and desktop OS support. There is a creation of virtual resources which improves collaboration and proliferation inside the organization’s network.
The focus is on providing best service and modernized support to the users and for this, the team is dedicated to find new features, best practices and process to enable the end-users to enjoy the benefits.
Some critical services like add, move, change and install while transitioning to new locations or while transporting to a new computing environment are diligently focused on. Matrix team is focused on providing business continuity and ensures users privileges security while any such business transfers.
Database Management Services
It is common for every enterprise to create tones of data which is in the form of invoices, financial information, customer’s details, emails and communication, regulatory filings, etc. the enterprise maintained database often experience a push and pull of such data from different stakeholder’s. Hence the business enterprises often find themselves in a place of a fix while they are dealing with so many tasks like storing, sharing and reviving data. The business performance takes a toll and the employees productivity is decreased while dealing with such issues and it is critical if it is a customer-facing business process as the situation leads to service delays and dissatisfaction amongst customers. It creates a lot of stress on enterprises as their main aim is blurred and they have to maintain the database with effectiveness. Matrix provides a strong support to the enterprise by offering database management services which empower the enterprises with support in critical, voluminous and complex business applications. It also ensures continuity of business operations is not hampered. The business gets an opportunity to save volumes on the storage and maintenance by using the managed service along with enjoying the benefits of SLA compliance and maximum uptime. The team of dedicated and experienced professionals have years of experience by working with industry leaders like Oracle, IBM, and Microsoft SQL. Right from database administration, planning, designing, installation and support, backup/restoration and upgrades, the experts also look into DBA support 24X7. They are proactive in monitoring the critical DB sizing of a large setup.
The managed service models work towards an aim of minimizing the complexity of the information systems and maximize the value of the business with the help of database investment. The team is focused on ensuring that efficient monitoring and maintenance of the critical business database is done in such a way that all the standardized rules are followed and the processes are streamlined with proper execution of routine tasks like ETL, migrations, upgrades, performance tuning etc.
Data center management and consolidation
Matrix has strategic centers located in India and US. These robust centers are strategically placed with state-of-art network and infrastructure which has environmentally safe physical security and facility. Enterprises get an opportunity to consolidate all their database needs by collaborating with the team Matrix. The collaboration also literally translates into a lot of savings on the expenditure on data centers for the enterprises.
Backup and Recovery
Industries best practice and solutions are followed by the team to ensure backup and recovery plans. The environment of the enterprise is maintained with experienced employees workingtowards storage and archiving applications.
The proactive and focused team at Matrix ensures that the six-step security process is followed to effectively monitor, audit, implement, and document. The database environment that includes authentication methods, Data encryption, access restrictions, and authorization, auditing and security policies are carefully completed. Strictly following the security policies and standards, it is ensured that the downtime is minimized and the organizational integrity is protected and maintained.
Performance monitoring and enhancement
The dedicated team of professionals ensures that the business critical needs relating to the database are catered to 24X7. Any business enterprise can be rest assured of the service at all times as there will be enriched end-users productivity and high-performance guarantee.
End-to-end data security
Matrix ensures that the robust ISMS model is followed or security. This means that the data is safeguarded at every level from any form of pilferage and misuse.
At every given rollout the data consumption is constantly managed which means that the end-users are at an advantage of enjoying the best features at all given times.