MANAGED SERVICES

Managed Services

Enterprises the world over consider their technology investments as a competitive edge that facilitates service delivery to every stakeholder. Business leaders have realized the integrative power of technology in streamlining processes and aligning people to organizational goals. However, the dependence on business applications to perform tasks has only increased the complexity of their technology infrastructure. Conducting business everyday while still keeping a tab on their IT budgets is a daunting challenge. As a result, business heads are increasingly looking to offload their technology infrastructure to an external partner who can deliver the effectiveness and benefits in line with their requirements and objectives. Matrix’ full-cycle managed infrastructure services allow enterprises to rationalize their technology investments with business goals by way of ensuring business uptime and robust SLA adherence. Our investment in a state-of-the-art Network Operations Center (NOC) means 24X7 support and demonstrable benefits to our customers. Our unique delivery model is underpinned to ITIL-governed practices thus translating into best mix of efficiencies – onsite consulting, offsite implementation and offshore delivery. Furthermore, our information security practices comply with ISO 27001 standards, which reflect the maturity of processes and the control systems.

Server Management Services

Our enterprise-class server infrastructure means reliable, cost-effective and secure services spanning outsourced support, remote administration, performance monitoring, fine tuning, etc. Enterprises of any size and industry can readily leverage without committing upfront investments.

Network Management Services

Matrix’ team of network engineers ensures a secure, robust and optimized enterprises network environment. Our services on network management embrace every node and point like routers, switches, firewalls, proxies, load balancers, intrusion detection and prevention systems, remote access and through to wireless devices.

Desktop Management Services

Desktop Management Services from Matrix feature end-to-end enablement of desktops, software installations, hardware break-fix, remote support and compliance checks. Enterprises can usher in the much-needed computing power in line with end-user roles and privileges.

Database Management Services

Our managed database services features end-to-end capabilities from implementation, administration and through to change management and service desk. Specifically, our services comprise of database monitoring, performance monitoring and tuning, patch updates, backups, incident management, escalation and alerts. Matrix teams come with strong experience on all leading databases technologies like Oracle, Progress, IBM DB2, and Microsoft SQL server.
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